Frequently Asked Questions

The Lilac Venus app is launching soon on both iOS (App Store) and Android (Google Play Store). Sign up on our website to be notified when the app becomes available. In the meantime, you can explore our subscription plans and become familiar with our features.

We offer three subscription tiers: SOS Basic (R30/month), Lilac Individual (R75/month), and Safety Circle (R99/month). Each tier offers different features and levels of protection to suit your needs.

We currently operate across all major South African cities including Johannesburg, Cape Town, Durban, Pretoria, and Port Elizabeth. Our responder network is growing daily to expand coverage.

Simply press and hold the SOS button in the app for 3 seconds. The alert will be sent to nearby verified responders and your emergency contacts immediately. You can cancel within the first 5 seconds if activated accidentally.

Your location is shared with nearby verified responders, your emergency contacts are notified, and our system coordinates the fastest possible response. You'll receive real-time updates on responder arrival times.

Yes! You can create custom safety plans for different situations (walking home, first dates, traveling). Each plan can include specific contacts, locations to share, and automated actions.

Go to Settings > Emergency Contacts, then tap 'Add Contact'. You can add up to 5 contacts on SOS Basic, 15 on Lilac Individual, and 20 on Safety Circle plans.

Our responders are verified security professionals, emergency medical personnel, and trained community members who have undergone rigorous background checks and training in emergency response.

Visit our 'Become a Responder' page and complete the application form. You'll need to provide professional credentials, references, and undergo background verification. The process typically takes 2-3 weeks.

Responders set their own availability schedules. Our system matches you with the nearest available responder based on your location and their current status.

Absolutely. Your location is only shared when you activate an SOS alert or enable location sharing in a safety plan. We use end-to-end encryption and never sell your data to third parties.

You have 5 seconds to cancel the alert after activation. If you don't cancel, responders will be dispatched. There's no penalty for accidental activations, but please try to cancel if possible.

Yes. Every responder undergoes extensive background checks, reference verification, and professional vetting. We also collect user feedback and monitor responder performance continuously.

Go to Settings > Subscription and select 'Change Plan'. You can upgrade or downgrade at any time. Changes take effect immediately for upgrades or at the next billing cycle for downgrades.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Payments are processed securely through our payment provider.

We offer a 30-day money-back guarantee for first-time subscribers. If you're not satisfied within the first 30 days, contact support for a full refund.

Yes! Our Safety Circle plan (R99/month) covers up to 8 users, making it more cost-effective for families. Contact us for custom enterprise pricing for larger groups.

First, try restarting the app or your device. If the issue persists, check for app updates in your app store. Contact our support team at support@lilacvenus.co.za with details about the issue.

Go to Settings > Profile and tap on the information you want to update. Don't forget to save your changes before exiting.

Log into your Lilac Venus account on a new device using your email and password. Your emergency contacts and safety plans are backed up in the cloud.